Privacy Policy

Jelly Live Privacy Policy
Our Commitment to Protecting Your Data

At jelly live, your personal data is our most important asset. This page transparently explains how we collect, store, and protect your information every step of the way.

Last Updated: January 2026
1 What Information We Collect

When you create an account or use jelly live, we collect certain necessary information. This data is used to provide you with the best gaming experience and to keep your account secure.

Type of Information Description When It Is Collected
Identity Information Full name, date of birth, national ID number At registration
Contact Information Email address, phone number During registration and verification
Financial Information Payment methods, transaction history During deposits/withdrawals
Technical Information IP address, device information, browser type While using the platform
Gaming Activity Game history, betting records, session duration During Gameplay
Important Note

Jelly live never stores your password or full bank card number. All sensitive information is kept in encrypted form at all times.

We also automatically collect certain usage data, such as which pages you visit most, how long you stay, and where you come from. This information helps us improve our platform. Every piece of data collected under jelly live's privacy policy is used solely for its specified purpose.

2 How We Use Your Information

Jelly live uses your information only for specific, transparent purposes. No data is ever used unnecessarily.

  • Account Management: Your data is used to create, verify, and manage your account.
  • Gaming Services: To provide all gaming services, including Bingo, Fish Game, and Live Casino.
  • Payment Processing: Financial information is used to process deposits and withdrawals securely.
  • Ensuring Security: To detect and prevent fraud and illegal activity.
  • Customer Support: To resolve your issues quickly and provide support.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (with your consent only).
  • Fulfilling Legal Obligations: To meet regulatory requirements and maintain legal compliance.
  • Responsible Gaming: To analyze gaming patterns and help prevent potential problem gambling.
Marketing Communications

Jelly live only sends promotional emails with your explicit consent. You can unsubscribe at any time.

3 Data Storage & Security Measures

Jelly live protects your data with industry-leading security technology. Every piece of information stored on our servers is secured through multiple layers of protection.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • AES-256 Storage Encryption: Data stored on our servers is protected with robust encryption.
  • Firewall & DDoS Protection: Advanced firewall systems to protect against cyber attacks.
  • Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
  • Regular Security Audits: Regular system audits conducted by third-party experts.

Your data is retained for a defined period as required by law. Even after account closure, certain data may be kept in line with regulatory guidelines, typically for up to five years.

In the event of a data breach

In the event of a data breach, jelly live will notify affected users and the relevant authorities within 72 hours.

4 Cookie Policy

Jelly live uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

  • Essential Cookies: Essential for core platform functionality and cannot be disabled.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: To understand site performance and user behavior.
  • Marketing Cookies: To show relevant advertisements — only with your consent.

You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

5 Sharing Information with Third Parties

Jelly live does not sell your data. However, limited information may be shared with certain trusted third parties:

  • Payment Processors: to complete transactions. They adhere to the same strict privacy policy as we do.
  • Identity Verification Providers: To complete the KYC process.
  • Technology Service Providers: Trusted partners who help us operate the platform.
  • Legal & Regulatory Authorities: To meet legal obligations.
What We Will Never Do

Jelly live will never sell or rent your data to advertising companies or other gaming platforms. Your privacy is the foundation of how we do business.

For international data transfers, jelly live ensures that adequate data protection regulations are in place in the destination country.

6 Your Rights & Controls

Under jelly live's privacy policy, you have full control over your own data. You may exercise the following rights at any time:

  • Right of Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request corrections to inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your data under certain conditions.
  • Right to Restrict Processing: The right to request restricted use of your data in certain circumstances.
  • Right to Data Portability: The right to receive your data in a readable format.
  • Right to Object: The right to opt out of marketing communications or profiling.
  • Right to Withdraw Consent: The right to withdraw any previously given consent at any time.
How to Exercise Your Rights

Contact our support team to exercise any of your rights. We will respond to your request within 30 days.

7 Protection of Minors

Jelly live strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store any data from minors.

Age is verified at registration, and ID may be requested in suspicious cases. If we discover that a minor's information was collected inadvertently, it will be deleted immediately and the associated account will be closed.

A Note for Parents

If your child has created a jelly live account without your knowledge, please contact our support team immediately. We will take prompt action.

8 Changes to the Privacy Policy

Jelly live may update this privacy policy as needed. You will be notified in advance of any significant changes.

  • You will be notified by email at least 7 days before any significant changes take effect.
  • A notification will be displayed upon logging into the platform.
  • The effective date of any updated policy will appear at the top of the page as "Last Updated".
  • Continued use of the platform after any changes constitutes your acceptance of the updated policy.
9 Contact Us

For any questions or concerns about our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

Contact Address

Email: [email protected]
Support hours: 7 days a week, 24 hours a day
Response time: typically within 24–48 hours

Our Data Protection Officer (DPO) is directly accountable for the security of your information. jelly live is always committed to protecting your data in line with our privacy policy.

Why jelly live Is Safe

Our 6 Pillars of Data Protection

Jelly live's privacy policy protects you not just in words, but through real technology and processes.

End-to-End Encryption

Every data transfer on your account is secured with 256-bit SSL encryption. No one can intercept your information in transit.

Strict KYC Verification

Every account goes through verification, protecting you and all users from fraud and identity theft.

Your data is never sold

Jelly live will never sell your data to third parties. Your privacy is a core part of our values.

Regular Security Audits

An independent team of experts regularly audits our systems. Any vulnerabilities are addressed immediately.

Your Data, Your Control

You can update, delete, or download your data at any time from your account settings.

Responsible Gaming Protections

Gaming behavior is analyzed to identify potential addiction risks — fully confidentially, and in your best interest.

Frequently Asked Questions

Questions About the Privacy Policy

No, jelly live never has access to your password. Passwords are always stored using bcrypt hashing, a one-way process — not even our staff can view them.

No, jelly live does not store card numbers directly. All payments are handled through a PCI-DSS certified payment gateway. We only retain transaction reference numbers.

Most data is deleted after account closure. However, certain financial and identity records may be retained for up to 5 years in accordance with legal obligations and regulatory requirements.

jelly live detects your approximate location from your IP address solely for security and geo-restriction verification. GPS or precise location tracking is not used.

Every promotional email includes an "Unsubscribe" link at the bottom. You can also update your notification preferences in account settings or contact our support team directly.

Yes, absolutely. Under GDPR and data protection laws, you are entitled to request a copy of all your data. Contact our support team and it will be delivered within 30 days.
Start Playing Safely

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Jelly live's privacy policy keeps your data fully secure. Register today and enjoy bingo, Live Casino, fish games, and more — with complete peace of mind.

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